The need for fast, stable internet has become essential in our daily lives. Whether you work from home, attend online classes, or simply want to watch videos without buffering, a good internet connection makes all the difference. Your current internet plan might no longer meet your needs as technology advances and online activities demand more bandwidth.
Ready to ask for that much-needed internet upgrade but not sure how to write the request? The following sample letters will help you craft the perfect message to your internet service provider. Each one addresses a different situation and can be customized to fit your specific needs.
Sample Letters of Request to Upgrade Internet Connection
These fifteen sample letters will guide you through creating an effective request for upgrading your internet connection.
1. Basic Request for Home Internet Upgrade
Subject: Request to Upgrade Residential Internet Plan
August 15, 2025
Customer Service Department
ABC Internet Services
123 Connection Avenue
New York, NY 10001
Dear Customer Service Representative,
This letter serves as a formal request to upgrade my current internet connection from the Basic Plan (25 Mbps) to the Premium Plan (100 Mbps).
My account details are as follows:
Account Number: ABC123456
Name: Jane Smith
Address: 456 Main Street, Apartment 7B
New York, NY 10002
Phone: (212) 555-7890
Email: janesmith@email.com
My family has grown to include five members who all use the internet simultaneously for various activities including online education, remote work, and streaming services. Our current plan no longer supports our usage needs, resulting in slow connections and frequent disconnections during peak usage times.
Please process this upgrade at your earliest convenience. My preferred installation date would be any weekday after 5:00 PM or any time during the weekend.
Thank you for your attention to this matter. Please contact me at the phone number or email address listed above should you need additional information or to confirm the upgrade details.
Sincerely,
Jane Smith
2. Business Upgrade Request with Urgency
Subject: URGENT: Business Internet Connection Upgrade Request
September 3, 2025
Business Solutions Team
FastNet Communications
789 Corporate Boulevard
Chicago, IL 60601
To Whom It May Concern:
This letter is an urgent request to upgrade our business internet connection at Smith Consulting Group.
Business Account Information:
Account Number: BIZ-78901234
Business Name: Smith Consulting Group
Address: 567 Commerce Street, Suite 400
Chicago, IL 60602
Contact Person: Robert Johnson, IT Manager
Phone: (312) 555-1234
Email: rjohnson@smithconsulting.com
We currently subscribe to your Business Standard Package (100 Mbps), which has served us well until recently. However, due to significant company growth and the addition of 15 new staff members who rely heavily on cloud services and video conferencing, we now require a substantial upgrade to your Business Premium Package (500 Mbps).
This upgrade is particularly urgent as we will be hosting a series of important virtual conferences starting next week. Any interruption or slowdown in our internet service during this period would negatively impact our professional reputation and business operations.
We request this upgrade to be completed by Friday, September 8, 2025, at the latest. Our IT staff will be available to assist with any on-site setup requirements between 8:00 AM and 6:00 PM on weekdays.
Please confirm receipt of this request and provide an estimated timeline for the upgrade process.
Thank you for your prompt attention to this matter.
Best regards,
Robert Johnson
IT Manager
Smith Consulting Group
3. Request After Service Deterioration
Subject: Request to Upgrade Internet Service Due to Declining Performance
July 10, 2025
Customer Support Department
Reliable Internet Provider
321 Tech Road
Austin, TX 78701
Dear Support Team,
I am writing to request an upgrade to my current internet service due to a noticeable decline in performance over the past three months.
My account information is:
Account Number: RIP9876543
Customer Name: Michael Garcia
Service Address: 890 Oak Lane
Austin, TX 78703
Contact Number: (512) 555-6789
Email: mgarcia@email.com
Current Plan: Basic Home Package (50 Mbps)
I have been a loyal customer of Reliable Internet for over five years. Unfortunately, my internet connection has become increasingly unreliable. During peak hours, download speeds drop to approximately 10-15 Mbps, well below the advertised 50 Mbps. This has caused significant disruption to my work-from-home activities and online educational courses.
Over the past month, I have contacted your technical support team three times regarding this issue. Despite following all troubleshooting steps and having a technician visit my home on June 15, 2025, the problems persist.
Given these ongoing issues, I would like to upgrade to your Premium Home Package (200 Mbps) with the hope that a higher bandwidth plan will resolve these performance issues. If possible, I would appreciate this upgrade being implemented without an installation fee, considering the service quality issues I have experienced.
Please contact me at your earliest convenience to discuss this upgrade and any associated costs or contract changes.
Thank you for your assistance.
Regards,
Michael Garcia
4. Request with Comparison to Competitor Offerings
Subject: Request for Internet Service Upgrade and Price Match
October 5, 2025
Customer Retention Department
ValueNet Services
456 Broadband Street
Denver, CO 80202
Dear ValueNet Team,
I am writing to request an upgrade to my current internet service and to discuss a competitive offer I have received.
My account details are:
Customer ID: VN-45678
Name: Sarah Johnson
Address: 123 Mountain View Drive
Denver, CO 80205
Phone: (303) 555-4321
Email: sjohnson@email.com
Current Plan: Standard Internet (75 Mbps) at $65/month
I have been a satisfied customer of ValueNet for the past three years. Recently, I received an offer from FastConnect, which is offering 250 Mbps service for $70/month in my area. This represents significantly more bandwidth for only a small increase in monthly cost.
Before making any changes to my service provider, I wanted to give ValueNet the opportunity to match or beat this offer. I would prefer to remain with your company due to the generally reliable service I have received thus far.
Ideally, I would like to upgrade to your Premium Internet Plan (200 Mbps or higher) at a competitive rate. Please let me know if you can offer this service at around $70/month to match the competing offer.
I would appreciate your response by October 15, 2025, as the promotional offer from FastConnect expires on October 20, 2025.
Thank you for considering this request. I look forward to continuing our business relationship.
Sincerely,
Sarah Johnson
5. Request for Temporary Bandwidth Increase
Subject: Request for Temporary Bandwidth Upgrade for Special Event
November 12, 2025
Special Services Department
GigaStream Networks
789 Internet Way
Seattle, WA 98101
Dear GigaStream Representative,
I am writing to request a temporary bandwidth increase for an upcoming virtual event.
Customer Information:
Account Number: GSN-112233
Name: David Chen
Address: 456 Lakeside Avenue
Seattle, WA 98105
Phone: (206) 555-8765
Email: dchen@email.com
Current Plan: Home Office (150 Mbps)
I will be hosting an important virtual conference from my home office on November 25-26, 2025. This event will include simultaneous video streams to approximately 50 participants and will require significantly more bandwidth than my current plan provides.
I would like to request a temporary upgrade to your Enterprise level service (500 Mbps) for the period of November 24-27, 2025. This would allow for setup time before the event and wrap-up activities afterward.
Please advise regarding:
- The cost for this temporary upgrade
- Whether any equipment changes will be necessary
- The process for reverting to my regular plan after the event
This conference is critical for my professional development, and a stable, high-speed connection during these dates is essential. I would greatly appreciate your assistance in making this arrangement.
Please contact me at your earliest convenience to discuss the details and confirm this temporary service upgrade.
Thank you for your consideration.
Best regards,
David Chen
6. Family Needs-Based Upgrade Request
Subject: Request to Upgrade Internet Plan for Growing Family Needs
December 8, 2025
Customer Care Team
FamilyNet Communications
234 Community Road
Phoenix, AZ 85001
Dear FamilyNet Team,
I hope this letter finds you well. I am writing to request an upgrade to our current internet plan due to our changing family needs.
Our account information is:
Account Number: FN-789012
Account Holder: Maria Rodriguez
Service Address: 567 Saguaro Street
Phoenix, AZ 85008
Phone: (602) 555-9876
Email: mrodriguez@email.com
Current Plan: Family Basic (75 Mbps)
Our household now consists of two adults working remotely and three children attending online classes. Additionally, we have recently purchased several smart home devices that require constant internet connectivity. Our current plan can no longer support all these simultaneous activities, resulting in frequent buffering, slow download speeds, and occasional disconnections.
Based on our current usage patterns, we would like to upgrade to your Family Premium Plan (250 Mbps). According to your website, this plan costs $85/month, which fits within our budget.
We would appreciate if this upgrade could be processed within the next week, as both my husband and I have important virtual presentations scheduled for mid-December.
Please let us know if there will be any changes to our current equipment or if a technician visit will be necessary to complete this upgrade.
Thank you for your assistance with this matter. We look forward to continuing our relationship with FamilyNet Communications.
Kind regards,
Maria Rodriguez
7. Senior Citizen Request with Assistance Needs
Subject: Request for Internet Upgrade and Setup Assistance for Senior Citizen
January 15, 2026
Senior Care Department
Community Internet Services
567 Helper Avenue
Miami, FL 33101
Dear Community Internet Services Team,
I am writing to request an upgrade to my internet service and to ask for some additional assistance with the setup process.
My account information is:
Account Number: CIS-654321
Name: Harold Thompson
Address: 789 Palm Boulevard, Apartment 12C
Miami, FL 33130
Phone: (305) 555-4567
Email: hthompson@email.com
Current Plan: Basic Internet (25 Mbps)
As a 78-year-old customer, I have recently started using the internet more frequently to participate in virtual doctor appointments and to video chat with my grandchildren who live across the country. My current internet plan often freezes during these video calls, which has been quite frustrating.
I would like to upgrade to your Senior Connect Plan (75 Mbps), which I understand is available for $45/month with the senior citizen discount.
Additionally, as I am not very familiar with technical matters, I would greatly appreciate if a technician could visit my home to set up any new equipment and provide basic instructions on how to use it. If possible, I would prefer an appointment in the morning hours.
Please note that I have hearing difficulties, so I would appreciate if all communication could be done via email or if the technician could speak clearly and directly face me during the visit.
Thank you for your understanding and assistance. I have been happy with your service for the past three years and look forward to continuing with an improved connection.
Sincerely,
Harold Thompson
8. Rural Area Special Considerations Request
Subject: Request for Internet Service Upgrade in Rural Location
February 22, 2026
Rural Services Division
CountryWide Internet
890 Countryside Lane
Boise, ID 83701
Dear Rural Services Team,
I am writing to request an upgrade to my internet service at my rural property.
My account details are:
Account Number: CW-9876
Name: Susan Miller
Property Address: 1234 Farmland Road
Middleton, ID 83644
Mailing Address: PO Box 567, Middleton, ID 83644
Phone: (208) 555-1122
Email: smiller@email.com
Current Service: Rural Basic Plan (15 Mbps via satellite)
I have been using your satellite internet service for the past two years at my farm. While this has met my basic needs, I have recently started an online business selling handcrafted items, which requires more reliable and faster internet access for uploading product photos, managing my online store, and communicating with customers.
I understand that my rural location presents certain challenges for high-speed internet access. However, I noticed on your website that you now offer a Rural Enhanced Plan (50 Mbps) using your new extended-range technology in select areas.
I would like to inquire if my property is now eligible for this upgraded service and request installation if possible. I am willing to accommodate any special equipment needs, including the installation of a taller reception pole if necessary.
Please contact me to discuss:
- Whether my location qualifies for the enhanced service
- Any special installation requirements or challenges
- Associated costs and estimated installation timeline
- Any seasonal considerations for service reliability
Thank you for your attention to this request. Reliable internet access would significantly improve my business operations and quality of life at my rural property.
Best regards,
Susan Miller
9. Student Discount Request with Upgrade
Subject: Request for Internet Upgrade with Student Discount Application
March 5, 2026
Student Services Department
EduConnect Internet
345 Campus Drive
Boston, MA 02101
Dear EduConnect Team,
I am writing to request an upgrade to my internet service and to apply for your student discount program.
My account information is:
Account Number: EC-111213
Name: James Wilson
Address: 678 College Avenue, Apartment 3B
Boston, MA 02115
Phone: (617) 555-8901
Email: jwilson@university.edu
Current Plan: Basic Internet (50 Mbps) at $55/month
I am currently a full-time graduate student at Boston University, pursuing a Master’s degree in Computer Science. As my studies have progressed, I now need to run complex simulations and participate in coding labs that require significantly more bandwidth than my current plan provides.
I would like to upgrade to your Academic Pro Plan (200 Mbps). I also understand that EduConnect offers a 25% discount for full-time students. I have attached a copy of my current student ID and enrollment verification letter to this email as proof of my student status.
This upgrade is particularly important as my final semester project will involve cloud computing applications that require reliable high-speed internet access. The timing is somewhat urgent as this project begins in two weeks.
Please let me know if you need any additional documentation for the student discount program, and when I might expect the upgrade to be completed.
Thank you for your consideration and assistance.
Sincerely,
James Wilson
10. Healthcare Professional Request
Subject: Request for Priority Internet Upgrade for Telehealth Services
April 18, 2026
Healthcare Provider Solutions
MedNet Communications
456 Wellness Way
Minneapolis, MN 55401
Dear MedNet Healthcare Team,
I am writing to request a priority upgrade to my internet service to support telehealth services.
My account information is:
Account Number: MN-HEALTH-5678
Name: Dr. Elizabeth Chen
Practice Address: 789 Medical Parkway, Suite 302
Minneapolis, MN 55403
Phone: (612) 555-3344
Email: dr.chen@healthclinic.org
Current Plan: Business Standard (100 Mbps)
As a healthcare provider who has recently transitioned 60% of patient consultations to telehealth services, I require a more robust and reliable internet connection. My current plan has proven insufficient during multiple simultaneous video consultations, resulting in poor video quality and occasional disconnections that disrupt patient care.
I would like to upgrade to your Healthcare Provider Premium Plan (500 Mbps with priority bandwidth). I understand this plan includes guaranteed uptime and priority technical support specifically designed for medical professionals.
Given the essential nature of telehealth services for many of my patients with mobility issues or compromised immune systems, I request this upgrade be treated as a priority installation. My office manager will be available any weekday between 8:00 AM and 5:00 PM to provide access for installation.
Please note that as a registered healthcare provider, my practice qualifies for the Healthcare Connectivity Program as outlined in your services brochure. I have attached my medical license and practice registration documents for verification purposes.
I appreciate your prompt attention to this matter, as it directly impacts patient care quality.
Regards,
Dr. Elizabeth Chen, MD
Family Medicine
HealthFirst Clinic
11. Multiple Property Management Request
Subject: Request for Coordinated Internet Service Upgrade Across Multiple Properties
May 7, 2026
Enterprise Solutions Department
PropertyNet Services
789 Real Estate Boulevard
Dallas, TX 75201
Dear PropertyNet Enterprise Team,
This letter serves as a formal request to upgrade internet services across all properties managed by Sunshine Property Management.
Account Information:
Master Account Number: PN-ENTERPRISE-1234
Company: Sunshine Property Management
Primary Contact: Thomas Anderson, Property Technology Manager
Business Address: 567 Management Circle, Suite 400
Dallas, TX 75207
Phone: (214) 555-6789
Email: tanderson@sunshineproperties.com
Sunshine Property Management currently manages 12 residential complexes across the Dallas metropolitan area, all currently subscribed to your Basic Property Package (100 Mbps shared connection). Due to increasing tenant demands and our new smart building initiatives, we need to upgrade all properties to your Premium Property Package (500 Mbps dedicated connection with managed Wi-Fi).
The affected properties are:
- Sunshine Meadows (Account #SP-001)
- Lakeside Gardens (Account #SP-002)
- Central Heights (Account #SP-003)
- [List continues with all 12 properties]
We would like to implement this upgrade through a phased approach, with 3 properties being upgraded each week, beginning with our largest complexes. Our technical team has prepared a proposed schedule, which I have attached to this letter.
As discussed in our preliminary phone conversation last week, we understand this coordinated upgrade qualifies for your Enterprise Pricing Model. Please provide a comprehensive quote including:
- Monthly service fees per property
- Any bulk discount structures
- Equipment upgrade costs
- Installation fees
- Proposed service level agreement terms
We request this upgrade project begin within 30 days of proposal acceptance. Our property managers at each location will coordinate access and installation logistics directly.
Thank you for your attention to this significant upgrade project. We look forward to continuing our business relationship with PropertyNet Services across our entire property portfolio.
Best regards,
Thomas Anderson
Property Technology Manager
Sunshine Property Management
12. Non-Profit Organization Special Request
Subject: Internet Service Upgrade Request for Community Non-Profit Organization
June 12, 2026
Community Partnerships Division
CivicConnect Internet
123 Community Plaza
Portland, OR 97201
Dear CivicConnect Team,
I am writing on behalf of Helping Hands Community Center to request an upgrade to our current internet service.
Organization Information:
Account Number: CC-NONPROFIT-5678
Organization Name: Helping Hands Community Center
Address: 456 Volunteer Street
Portland, OR 97209
Primary Contact: Lisa Washington, Executive Director
Phone: (503) 555-9900
Email: lwashington@helpinghands.org
Current Plan: Basic Business (75 Mbps) at $85/month
Helping Hands Community Center is a 501(c)(3) non-profit organization that provides educational resources, job training, and social services to underserved communities in Portland. Over the past year, we have expanded our digital literacy programs and now operate a computer lab with 25 workstations that community members use for job searches, educational purposes, and accessing essential online services.
Our current internet plan is no longer sufficient to support this increased usage, particularly during peak hours when all workstations are in use. We would like to upgrade to your Community Organization Plan (300 Mbps) to better serve our community members.
As a registered non-profit organization, we understand that CivicConnect offers special pricing for qualifying community service organizations. I have attached our 501(c)(3) determination letter and our annual impact report for your review.
Given our limited budget, we would greatly appreciate if you could apply any available non-profit discounts to this service upgrade. Additionally, if there are any grant programs or special initiatives that might help offset the costs of this necessary upgrade, we would welcome that information.
Please contact me at your earliest convenience to discuss this upgrade and associated costs. This improvement in our connectivity would significantly enhance our ability to serve our community effectively.
Thank you for your consideration and community support.
Sincerely,
Lisa Washington
Executive Director
Helping Hands Community Center
13. Upgrade Request After Relocation
Subject: Request to Upgrade Internet Service Following Relocation
July 25, 2026
Customer Service Department
MoveRight Communications
567 Relocation Road
San Diego, CA 92101
Dear MoveRight Team,
I am writing to request an upgrade to my internet service following my recent relocation.
Account Information:
Account Number: MR-789012
Name: Carlos Martinez
Previous Address: 123 Beach Avenue, Apt 5D
San Diego, CA 92109
New Address: 456 Highland Drive
San Diego, CA 92120
Phone: (619) 555-7788
Email: cmartinez@email.com
Current Plan: Starter Package (50 Mbps) at $45/month
I recently relocated to a new address within your service area on July 15, 2026. My internet service was successfully transferred to my new home on July 17, 2026, by your technician Alex.
Now that I am settled in my new home, which is considerably larger than my previous apartment, I find that my current internet plan does not provide adequate coverage throughout the house. Additionally, my home office is located at the opposite end of the house from where the modem was installed.
I would like to upgrade to your Home Plus Package (200 Mbps) with the extended coverage option that includes a mesh network system. Based on the information on your website, I understand this package costs $75/month plus a one-time equipment fee.
Since your technician was just at my home last week, I wanted to inquire if the upgrade could be processed remotely without requiring another service call. However, if a technician visit is necessary to set up the mesh network, I am available on weekdays after 4:00 PM or anytime on weekends.
Please contact me to confirm the details of this upgrade, including any promotional rates that might be available to existing customers following relocation.
Thank you for your assistance during my move and with this upgrade request.
Best regards,
Carlos Martinez
14. Seasonal Property Upgrade Request
Subject: Request for Seasonal Internet Service Upgrade
August 8, 2026
Seasonal Services Department
Vacation Connect
789 Holiday Lane
Cape Cod, MA 02635
Dear Vacation Connect Services,
I am writing to request a seasonal upgrade to the internet service at my summer property.
Account Information:
Account Number: VC-SEASONAL-3456
Name: Margaret Wilson
Property Address: 123 Shoreline Drive
Cape Cod, MA 02642
Permanent Address: 456 City Avenue, Apartment 8B
Boston, MA 02116
Phone: (617) 555-2233
Email: mwilson@email.com
Current Plan: Seasonal Basic (25 Mbps) active May-September annually
I have been a seasonal customer at my Cape Cod property for the past five years, typically activating service from May through September each year. This summer, I will be hosting my extended family including several teenagers and remote-working adults from August 15 through September 5, 2026.
To accommodate the increased internet usage during this period, I would like to temporarily upgrade from my current Seasonal Basic plan to your Seasonal Premium plan (200 Mbps) for the month of August and the first week of September 2026.
I understand from your website that seasonal plan upgrades can be processed with 7 days’ notice and do not require a technician visit if the basic service is already active. Please confirm if this is correct for my specific situation.
Additionally, please provide information about:
- The cost difference for this temporary upgrade
- Whether any equipment changes will be shipped to me
- The process for reverting to my regular seasonal plan afterward
- Any impact this might have on my seasonal deactivation scheduled for September 30, 2026
I would appreciate your response by July 25, 2026, to ensure adequate time for processing the upgrade before my family arrives.
Thank you for your assistance with this seasonal adjustment.
Sincerely,
Margaret Wilson
15. Small Home Office Professional Request
Subject: Request for Internet Service Upgrade for Home-Based Business
September 15, 2026
Small Business Solutions
HomeOffice Internet Provider
234 Enterprise Street
Atlanta, GA 30301
Dear Small Business Team,
I am writing to request an upgrade to my current residential internet service to support my growing home-based business needs.
Account Information:
Account Number: HO-567890
Name: Daniel Jackson
Address: 345 Suburban Lane
Atlanta, GA 30328
Phone: (404) 555-4433
Email: djackson@designstudio.com
Current Plan: Home Standard (100 Mbps) at $65/month
For the past three years, I have operated my graphic design business from my home office using a residential internet plan. As my business has grown, I now regularly work with larger file sizes, participate in video meetings with clients, and upload completed design projects to cloud storage.
My current plan has become increasingly insufficient for these professional needs, particularly when uploading large design files or participating in high-definition video conferences. These limitations are now affecting my ability to serve clients efficiently.
I would like to upgrade to your Home Office Pro Plan (300 Mbps with priority bandwidth) which I understand is specifically designed for professionals working from home. According to your website, this plan includes a static IP address and business-grade technical support, both of which would be valuable for my operations.
As this is for business purposes, I would also like to inquire about:
- Whether this upgrade would qualify as a business expense for tax purposes
- If there are any business guarantees regarding uptime or service interruptions
- Whether the installation can be scheduled after business hours to avoid disruption to my workday
I would greatly appreciate your assistance with this upgrade as soon as possible, as I have several major client projects beginning in October that will require improved connectivity.
Thank you for your consideration and support of small home-based businesses.
Sincerely,
Daniel Jackson
Owner and Lead Designer
Jackson Design Studio
Wrap-up: Sample Letters for Internet Upgrades
These fifteen sample letters provide a starting point for creating your own request to upgrade your internet connection. Remember to customize each template with your specific details, needs, and circumstances. A clear, professional request increases your chances of getting a positive response from your internet service provider. Take action today to improve your connectivity and enjoy a smoother online experience.